Rider reminders

Pick Up

Plan to arrive early - We will wait up to 10 minutes beyond the pick up time.  Missed pick ups will be handled in accordance with A to B Transportation's refund/cancellation policy.

Policies

During...

Be mindful of your fellow passengers - please use earphones for your electronic devices and keep telephone conversations in low tones and to a minimum.

After

Check around you for your personal belongings and trash.  We welcome referrals & Facebook likes!

Visitor List

Make sure you are on the visit list and that your loved one can receive visitors.  Also make sure you are appropriately dressed - Unfortunately, refunds are not provided if you are unable to visit.

Contraband Policy

Under no circumstances are you to bring drugs or drug paraphernalia on your visit or onto the van.  A to B Transportation fully cooperates with random and routine drug inspections at all facilities.  If you are found with drugs or drug paraphernalia, you will likely be arrested/detained and all other passengers may be denied entrance.  If you are not arrested/detained, you will not be able to travel back with A to B Transportation.  


IF A to B TRANSPORTATION IS DENIED ENTRANCE DUE TO A DRUG SEARCH FAILURE, THERE WILL BE NO REFUNDS PROVIDED. 

Inclement Weather/Visit Termination & Lock Down

A to B Transportation will not travel during inclement weather or if a state of emergency is declared.  We will make every effort to contact you regarding service cancellation.  A full credit will issued for future travel totaling any amounts paid.


A to B Transportation will not be responsible for visits that are terminated early or if a lock down occurs.  There will be no refunds issued in these cases.